CUSTOMER EXPERIENCE

It is the culmination of your customers'
emotional and rational experiences
with your organisation.

CONSULTANCY OFFERINGS

Micent®'s expertise is primarily based on UK service standards and best practises accepted across the globe.

TRAINING AND DEVELOPMENT

Micent® offers a comprehensive range of training and development programmes that could contribute to your improved performance in marketing, branding and customer service.

EVENTS MANAGEMENT

Events Management is a highly sensitive business function that needs to be handled with consistent approaches because of its direct impact on the brand image as well as the negative or positive influence on the customer experience.

ABOUT US

Micent® is a dynamic and forward looking consultancy firm founded in the United Kingdom. We provide professional and astute advice, contemporary marketing and management support as well as strategic solutions for the optimisation of our clients' business management cycles. Our consultants have the international expertise, insight and professional capabilities which enables us to understand the requirements of our clients.

STRATEGIC ALLIANCES

Micent® has built strategic partnerships with major international organisations to follow the global trends in the business world, economy, marketing and knowledge transfer. These partnerships allow us to improve the quality and accessibility of our consultancy offerings and trainings as well keeping our techniques and knowledge up to date. Please follow the link below for the details of our partnerships.

ANNOUNCEMENTS

Share your experience

We invite you to share your positive or negative customer experiences with other consumers around the world.

Would you like to become a mystery shopper for us?

Directly contribute to the product or service improvement of businesses while gaining new career skills and earn extra income.

Service Stars

We invite you to share your positive or negative customer experiences with other consumers around the world.
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